Refund policy

Refund and Return Policy

At Stark, we strive to ensure you are fully satisfied with your purchase. Please review our comprehensive return, refund, and warranty policies below.

1. Standard 14-Day Return Policy

We have a strict 14-day return policy. This means you have 14 days from the date of your order to request a return for a full refund.

After 14 days from your order date, we strictly do not accept returns for refunds under any circumstances. All sales become final regarding refunds.

Eligibility for a Return:
To be eligible for a return within the 14-day window, your item must be in the exact same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide your order number as proof of purchase.

Return Shipping Costs:
Please note that customers are responsible for paying all return shipping costs. We do not provide prepaid return labels for general returns or buyer's remorse.

2. How to Start a Return

To initiate a return, please contact our customer support team at support@shopstark.co.

If your return request is accepted, we will provide you with the return shipping address and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted or refunded.

3. Refunds Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, you will be automatically refunded to your original payment method. Please keep in mind that it can take several business days for your bank or credit card company to process and post the refund to your account.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned for a refund, including:

  • Custom products (such as special orders or personalized items).

  • Gift cards.

  • Items marked as "Final Sale".

  • Items damaged by the customer through misuse or accident.

5. The Stark Limited Lifetime Warranty

We are incredibly proud of the quality of our products. To give you peace of mind, Stark offers a Limited Lifetime Warranty on our items.

What is Covered?
This Limited Lifetime Warranty covers ONLY manufacturing defects in materials and workmanship.

What is NOT Covered?
To maintain this guarantee for all our customers, the warranty does not cover:

  • Normal wear and tear (e.g., natural fading, scratches over time).

  • Damage caused by accidents, misuse, abuse, or negligence.

  • Unauthorized modifications or repairs.

  • Loss or theft.

  • Change of mind or buyer's remorse (these fall strictly under the 14-day return policy above).

Warranty Remedy (Replacement Only)
If your warranty claim is approved, Stark will provide a replacement of the defective product.
We do not issue monetary refunds for warranty claims after the initial 14-day return window. If your exact item is no longer in stock or has been discontinued, we will issue you a store credit of equal value to your original purchase.

Shipping for Warranty Claims:
Please note that the customer is responsible for covering a small Shipping & Handling fee to dispatch the replacement item.

How to File a Warranty Claim:
To file a claim under our Limited Lifetime Warranty, please email support@shopstark.co with:

  1. Your original order number.

  2. Clear photos and/or a video clearly showing the manufacturing defect.

  3. A brief explanation of the issue.

We will review your claim and get back to you with the next steps within 1 business day.